Our City's website should be as alive and energetic as the people it serves. Strategic Principle number four reminds us that life is meant to be lived. And the site should embody that spirit.
“It’s on the website,” is likely something you’ve been told before. But there’s a large difference between making information available and making it accessible.
Strategic Principle number two requires that everything about our new site inspires confidence. While we must always be official, do we need to always sound authoritarian?
At a time when many people anticipate bureaucracies becoming less and less navigable, demonstrating our humanity would not only be a great relief to the citizens of Boston. It would also be a wonderful surprise.
Looking at all the stories that were shared with us as a whole, we arrived at four Strategic Principles that will provide design guidelines for the team and shape the development of the site.
We’re already a few weeks into working with our design partners, IDEO and Acquia.
While it's a fun game to play, we also see Jenga as a suitable metaphor for designing a website (stay with us here). We saw a similar metaphor in Twister, but there were some HR implications that forced us to pivot.
If you've visited next.boston.gov since our last post, you've likely noticed that we added a timeline. It's admittedly light on time-related details, but as we move forward with selecting a design partner we'll add expected dates of completion for each phase of the project. However, we feel we should be upfront about one thing about our timeline: it's a lie.
Through our discussions about breaking with tradition to redesign Boston.gov with an unwavering commitment to our end users, it dawned on us that we needed to demonstrate that commitment from the start. We would attempt to create an RFP that doesn't suck.