At a time when many people anticipate bureaucracies becoming less and less navigable, demonstrating our humanity would not only be a great relief to the citizens of Boston. It would also be a wonderful surprise.
While it's a fun game to play, we also see Jenga as a suitable metaphor for designing a website (stay with us here). We saw a similar metaphor in Twister, but there were some HR implications that forced us to pivot.
If you've visited next.boston.gov since our last post, you've likely noticed that we added a timeline. It's admittedly light on time-related details, but as we move forward with selecting a design partner we'll add expected dates of completion for each phase of the project. However, we feel we should be upfront about one thing about our timeline: it's a lie.
Through our discussions about breaking with tradition to redesign Boston.gov with an unwavering commitment to our end users, it dawned on us that we needed to demonstrate that commitment from the start. We would attempt to create an RFP that doesn't suck.